According to the Terms and Conditions,
the customer must request the cancellation of the service via
email, we will need the information such as:
Please, before requesting cancellation note the following:
After the cancellation is approved, we will proceed to make the refund to the account that made the
payment at the time of booking, it may take a few days for the refund to appear on your statement.
By paying with PayPal, you can receive an instant refund within 24 hours.
Paying by credit or debit card the estimated time is 24 hours, however, in our system we make the refund and the issuing bank is the one who decides how long the operation will take, if you have any problem please contact your bank.