How to request a cancellation

According to the Terms and Conditions, the customer must request the cancellation of the service via email. We will need the following information:

• Name, last name
• Email
• Voucher number
• Copy of the payment
• Cell phone number

Before requesting a cancellation, note the following

Refunds

After the cancellation is approved, we will proceed to make the refund to the account that made the payment at the time of booking. It may take a few days for the refund to appear on your statement.

By paying with PayPal, you can receive an instant refund within 24 hours.

Paying by credit or debit card the estimated time is 24 hours; however, in our system we make the refund and the issuing bank is the one who decides how long the operation will take. If you have any problem, please contact your bank.

The domain www.elikertransfer.com is owned by Eliker Transfer S de RL de CV. By browsing the website, the client ("user") AGREES TO THE TERMS AND CONDITIONS; OTHERWISE, PLEASE STOP USING IT.

THE TERMS AND CONDITIONS MAY CHANGE WITHOUT NOTICE.

Website and Email

Eliker Transfer S de RL de CV makes available to the user the website www.elikertransfer.com and the email address found on its contact page, so that the user can request information on services, book through them or make changes to the contracted service. Therefore, it is prohibited to copy, reproduce, sell, modify, publish or use its content for public, private or commercial purposes with the intention of damaging the proper functioning of the website and email.

The website and email (mentioned above) may not be used to send Eliker Transfer S de RL de CV unsolicited information about projects, promotions, services, procedures, methods, techniques, phrases, ideas, inventions, designs or any other information for any purpose. A user who uses these means for any of these purposes does so with the understanding that Eliker Transfer S de RL de CV DOES NOT ASSUME ANY OBLIGATION; THEREFORE, IT WILL NOT MODIFY OR COMPENSATE THE USER AND MAY OR MAY NOT USE SUCH INFORMATION.

Information

Eliker Transfer S de RL de CV makes every effort to ensure that the content of the website www.elikertransfer.com is as accurate as possible. However, it may contain inaccuracies or errors, or the information may not be up to date. Therefore, the content of the website may be modified at any time, and no responsibility is assumed for updating it at any given time.

Information protection

Eliker Transfer S de RL de CV undertakes to take care of the information that the user provides, directly and indirectly, through the website www.elikertransfer.com, email and phone calls. Therefore, we do not provide information to third parties.

We constantly update our security systems to protect the information as much as possible.

User

The user confirms that they are of legal age in the country where they live and can carry out legitimate operations for personal or commercial use, in order to purchase the transportation services offered by Eliker Transfer S de RL de CV. By doing so, they agree to our Cancellation Policy.

EMAIL IS A MEANS OF COMMUNICATION BETWEEN THE USER AND ELIKER TRANSFER S DE RL DE CV. THEREFORE, ALL AGREEMENTS, NOTICES AND INFORMATION SENT TO THE USER THROUGH THIS MEANS COMPLY WITH THE LEGAL REQUIREMENTS AS IF THEY WERE MADE IN WRITING.

The user must give truthful, concise and legitimate information to Eliker Transfer S de RL de CV when requesting information or hiring a service. Third parties are forbidden from contracting the services on the user's behalf without the user's consent. When hiring a service, the user is responsible for all the charges that may be generated when using the service.

The user is prohibited from impersonating people or entities, using a false address, sending, distributing, disseminating or posting obscene, indecent or illegal material, threatening, defaming, taking advantage of any flaw in the system or using any other method that may harm Eliker Transfer S de RL de CV.