Question 1

I am not staying in a hotel. Do you have transportation service to other destinations?

Accepted Answer

Yes, we offer transportation from Los Cabos International Airport (SJD) to any destination in Los Cabos, such as: All our services are private, we do not have shared services. The drivers speak two languages: English and Spanish. Residence Private villa Condominium Private house

Question 2

What is the duration of my trip from Los Cabos International Airport (SJD) to my destination?

Accepted Answer

Travel time is approximate, it may vary according to traffic conditions at the time of your service: All services have traveler's insurance in case of emergency. We use the toll road or the free road according to the need for the service. Zone 1 – San José del Cabo: ~30 minutes Zone 2 – Puerto Los Cabos and Tourist Corridor: ~40 minutes Zone 3 – Cabo San Lucas: ~50 minutes Zone 4 – Pacific Area: ~60 minutes

Question 3

Can we choose a vehicle on our trip?

Accepted Answer

No, vehicles are subject to availability and we cannot guarantee a specific model. Our units: Suburban, Expedition, Mercedes Benz: up to 5 passengers Toyota Hiace or similar: up to 10 passengers

Question 4

How can I recover a personal item left in the vehicle?

Accepted Answer

Contact us as soon as possible, because our drivers have several assigned services and your belongings can be lost or taken by other passengers.

Question 5

How can I get a quote?

Accepted Answer

On our contact page, enter the following travel information: Name Number of passengers Type of service: private transportation, tours, dinners, golf, nightlife, weddings Destination: hotel, residence, private villa, condominium, private house Arrival and departure date Additional services: shopping in malls, child seats

Question 6

How can I book the private transportation service?

Accepted Answer

We recommend booking 12 to 24 hours before your arrival in Los Cabos, otherwise we cannot guarantee the Stops in shopping center service, even if you have paid for it. On the main page of our website, you will find a zone price list — select your destination and follow the on-screen steps. Consult our list of hotels; do not continue with the reservation if you can't find your hotel, otherwise you may generate an additional charge of 40% to make the change. Reservation options: Book from $30 USD, paying through our website; upon arrival make the remaining payment in cash to the driver Book paying the full cost through our website

Question 7

What payment methods do you accept?

Accepted Answer

We only accept US dollars and Mexican pesos. Please note that our prices are per vehicle. Tips are not mandatory and are not included in the prices — we leave it to your consideration according to the quality of service received. If you wish, 15% to 20% of the total cost is customary. PayPal Credit or debit card Cash — only available when you reserve from $30 USD

Question 8

Can I add more passengers to my service?

Accepted Answer

Yes, you must request it by email. We offer two options to make the change: In both cases, exceeding the passenger limit of the contracted service will have an additional charge. 48 hours before the service: no additional cost 24 hours before or same-day: $25 USD procedure fee

Question 9

Can we stop at shopping centers?

Accepted Answer

Yes, this service has an additional cost of $25 USD for 30 minutes; exceeding the time limit will have an additional charge. We cannot guarantee the service when requested 24 hours before or on the same day of arrival — intermediate stops are not allowed on the same day.

Question 10

Do you have child seats?

Accepted Answer

Yes, this service is free with no additional cost. At the time of booking you can select one of three chair options: We cannot provide the service when requested minutes before — it is the customer's responsibility to request it in advance. Baby seat Car seat Booster seat

Question 11

Do the drinks have an additional cost?

Accepted Answer

No, all of our services include complimentary bottled water: 1 bottle per person upon arrival. You can request special drinks such as sparkling wine at an additional charge — contact us for more information.

Question 12

What do I need to do if I have not received my voucher?

Accepted Answer

At the end of the reservation, you will receive your voucher by email — please check that it is not in spam. No need to print it, you can show it directly to the driver. Still can't find your voucher? Your email may be misspelled — please contact us with the following ready: Name, last name Email Cell phone number Copy of PayPal payment, credit or debit card

Question 13

By mistake I misspelled the travel itinerary, can I make a change?

Accepted Answer

Yes, you must request it by email. We recommend making the change: 48 hours before the service: no additional cost 24 hours before or same-day: 40% additional charge of the final price Last-minute changes cannot be guaranteed and depend on vehicle availability

Question 14

Can someone else use my service?

Accepted Answer

Yes, you must request it by email 24 hours before the service (arrival). Once the change is made, it cannot be changed again. We need the following information from the person who will use the service: Name, last name Cell phone number Email Number of passengers

Question 15

What should I do if my flight is delayed or canceled?

Accepted Answer

Delayed flight: when the flight arrives the same day, our driver can wait for you until your arrival, at no additional cost. Canceled flight: by email, indicate the new flight itinerary and we can schedule the service for another day, at no additional cost.

Question 16

Where can I find the Eliker Transfer driver at the airport?

Accepted Answer

Upon arriving at the airport, ignore anyone selling timeshares inside the building — Eliker Transfer has no staff there. Domestic Flight Terminal #1: once you leave customs, keep walking a few more steps and take your right at the group exit; the representative will be on the stairs with the Company Logo (Eliker Transfer). International Flight Terminal #2: keep walking to the exit of the airport and look for the Company Logo (Eliker Transfer) at shading #4, where the representative will be waiting.

Question 17

How far in advance should I be ready for pickup, depending on my zone?

Accepted Answer

Pickup times vary depending on the area where you are staying: Zone 1 – San José del Cabo: 2 hours 30 minutes before the flight Zone 2 – Puerto Los Cabos and Tourist Corridor: 2 hours 30 minutes before the flight Zone 3 – Cabo San Lucas: 3 hours before the flight Zone 4 – Pacific Area: 3 hours before the flight

Question 18

Can I change my departure time?

Accepted Answer

Yes, you must request it by email 48 hours before the service. We cannot guarantee last-minute changes — the service will depend on vehicle availability.

Question 19

Where can I find the Eliker Transfer driver at the hotel?

Accepted Answer

In accordance with hotel policy, the driver will be waiting for you outside the lobby. Important: in some hotels, staff may swap the Eliker Transfer driver for another without prior notice, claiming it was authorized. If this happens, contact us immediately and do not accept the service. Before getting into the vehicle, check that it is your assigned driver and that the vehicle has the Eliker Transfer logo.

Question 20

How can I cancel the transportation service?

Accepted Answer

You must request cancellation by email — we do not accept requests by other means. See our Cancellation Policy for more details.

Question 21

What information do I need to request a cancellation?

Accepted Answer

We will need the following information: Name, last name Email Voucher number Copy of the payment Cell phone number

Question 22

How much is refunded if I cancel?

Accepted Answer

It depends on how far in advance you cancel: Cancel 72 hours before the service: 100% refund Cancel 48 hours before the service: 50% refund Cancel the same day or 24 hours before: no refund Does not apply for reimbursement due to expenses incurred for your arrival.

Question 23

What happens if I do not show up?

Accepted Answer

We reserve the right to cancel the service and it is not applicable for refund if you do not show up at the scheduled time and do not notify possible changes. When this happens you will be notified and you will have to book the service again if required.

Question 24

How will I receive my refund?

Accepted Answer

After the cancellation is approved, we will proceed to make the refund to the account that made the payment at the time of booking. It may take a few days for the refund to appear on your statement. By paying with PayPal, you can receive an instant refund within 24 hours. Paying by credit or debit card the estimated time is 24 hours; however, in our system we make the refund and the issuing bank is the one who decides how long the operation will take. If you have any problem, please contact your bank.

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